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Frequently Asked Questions

 

What does awaiting fulfillment mean?

  • Awaiting fulfillment means that we have not gotten your order ready for shipment. When your order leaves our warehouse, the status will change to shipped and you will receive an email with tracking information

How long will it take for my shirt to arrive? 

  • Typically we have a 7-10 business day turn around from the day you place your order

What do I do when a package is lost, late, or shows delivered and I haven't received it?

  • First and foremost, it is very important to make sure that your address is spelled correctly and completely up to date. 
  • If your order has been lost, late or missing for 7 days or more, you can:

    • Go to Find Missing Mail for additional information.
    • Submit a Missing Mail search request at MissingMail.USPS.com. 
    • File a claim.
    • Visit your local Post Office™ location for assistance in filling out a Missing Mail request.
    • Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.
    • Once a package has been scanned into the post office, all claims must be made through them. 

Do I have to create an account to place an order?

  • Yes. Some benefits of this account are being the first to know about sales, coupon codes, and new products. It is also easier for us to communicate with you if there are any updates on your order. 

How do shirts run?

  • Most all of our shirts are unisex sizing which means they fit like a normal tee shirt. Any shirt or boutique item that is not unisex sizing is specifically stated in the product description. Here is a link to our size chart for tee shirts: https://www.girlsroundhere.com/size-chart/

How do I return or exchange an item?

  • Our return policy can be found on our website under Returns and Exchanges. Here is the link: https://www.girlsroundhere.com/returns-and-exchanges/ We do understand some things happen and we are happy to work with our customers. Call our office at 252-419-0080 for any questions or concerns regarding our policy.

What is the best way to contact us?

  • The best way to contact us is through our email which is info@girlsroundhere.com. When contacting us, it is most helpful to have your order confirmation number.  We check this email throughout the day and answer any questions you may have to the best of our ability. 

How will my order arrive?

  • We ship all of our shirt through the US Postal Service. Unfortunately at this time we do not offer any expedite shipping. We ship all of our orders either first class or priority. Typically if you order one item it will be shipped first class and two or more items will be shipped priority depending on their weight. 

Can I Return A Sale Item?

  • Unfortunately no you can not. We do not accept already marked down items back. Please keep this in mind when purchasing from our sale categories.